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Most managers and staff report they have "difficult conversations"several times a day. These
are the interactions that create anxiety, cause excessive conflicts and reduce productivity —
and often create an emotional black hole at work. Then there are the stars, who get promoted beyond their ability to manage people, too often ruining whole departments in the process. Research documents how some of the brightest executives get derailed because they lack refined interpersonal skills. In short, our workplaces are crying out for greater emotional intelligence.

Dr. Marcic’s lively presentation takes a hard and honest look at the abilities needed to navigate the swirling emotional waters in the workplace.

Emotional intelligence includes the ability to avoid falling in an emotional abyss with negative employees, the skill to work through difficult conversations and actually turn them into positive problem-solving discussions, and an attitude which defuses emotionalism and unproductive confrontations with workers. Together, these characteristics result in a managerial style in which seemingly unmotivational workers are motivated.

In addition to providing an instrument by which emotional intelligence can be measured, Dr. Marcic will share her research evaluating the emotional level of employees in organizations. That is, do workers behave more like playful and pouty children, like cliquish and rebellious teenagers, or as mature and collaborative adults? About 80 percent of people report their co-workers act like teenagers. No wonder we are having such problems creating high performance organizations. Learn how to increase your emotional IQ and work towards greater success. Help create a workplace with greater vitality and energy, where employees gain greater commitment to their work.

Dr. Dorothy Marcic Shares Important Insights on Emotional Intelligence

• Measure your emotional intelligence
• Avoid emotional blow-ups
• Stop being defensive in meetings
• Learn to appreciate others and increase their motivation
• Turn difficult conversations into problem-solving discussions

This page is available in PDF format.